This project has been closed and is no longer available.

This project has been closed and is no longer available.

CV translation

Job Description

Management Project Cost Control IT
-International & multi-cultural -EMEA project Management -Contract negotiation -Global IT expertise
Team management -Risk management -Cost optimization -Telecommunications
-People development -SLA’s control -ROI calculation -Network
-Crisis management -Process improvement -Delivery budget control -Cloud Computing
-Third Party Management -Prince2 -P&L -IT Systems
-Service Management -Respect of deadlines - ITSM
-ITIL V3 - Security
- Cyber Defense

Professional Experience
07/2017-: Professional Services Director- Nanterre – NEURONES IT
Missions: Accountable for customer experience, customer projects and Delivery Management.
- Management of a pool of 45 experts (Engineers, Solution Architect, Project Manager, Project Director) and 3 managers.
- Analyze service performance and proactively seek improvements
- Accountable for designing offers covered by the professional services
- Accountable for all delivery processes
- Participation in all Presales actions
Achievements:
- 2,5M€ sold and delivered in Professional Services
- 2,4M€ sold in licenses/equipment
- Internal process design and improvement
- IT Security compliance transformation (ISO 27001)
- Average 35% margin applied

01/2017-06/2017: Service Delivery Manager / IT Security Officer- Nanterre – NEURONES IT
Missions: Accountable for customer experience.
- Management of customer contracts, SLA’s, escalations, P&L
- Analyze service performance and proactively seek improvements
- Accountable for contract retention and contract growth (up sale), increase revenues and margin
- Implement and maintain a governance model to manage customer throughout the contract lifecycle.
- IT security Officer:
o in charge of the security for the Service Center
o Security referent for customers deal
o Communication and training around security best practices
Achievements:
- Management of three customers for an ACV (Annual Cost value) of 4.5M€
- Internal process design and improvement
- IT Security compliance transformation
- IT Security Evangelization




04/2016- 01/2017: Service and Contract Manager - Paris – CONNECTIS CMC France
Missions: Accountable for customer experience.
- Management of customer contracts, SLA’s, escalations, P&L
- Analyze service performance and proactively seek improvements
- Accountable for contract retention and contract growth (up sale), increase revenues and margin
- Implement and maintain a governance model to manage customer throughout the contract lifecycle.
Achievements:
- Management of six customers for an ACV (Annual Cost value) of 4.5M€
- Internal process design and improvement

08/2013-04/2016: Technical Solution Manager - Paris – COLT Technology Services
Missions: Accountable for the entire solution sold to customers from the Pre-Sales stage, through the delivery until the handover to Operations and the customer.
- Management of different technical resources (internal and/or 3rd party) during the delivery.
- Creation and optimization of delivery processes and transition processes.
- Project Management during the delivery and Service management during the RUN of the solution

Achievements:
- Delivery of IaaS (Infrastructure as a Service) platform for IPSOS Peugeot in 5 weeks. (2 million euros)
- Delivery of the Web platform in 6 weeks for “Annonces Jaunes”. (2 million euros)
- Delivery of a Cloud SAP services platform for Staples multi datacenter across Europe (18 million euros)
- Virtualization of LA POSTE MOBILE billing platform in Italy (5 million euros)

05/2003-07/2013: Voice and Data Project Manager – Paris – NEWELL RUBBERMAID
Missions: Accountable for all projects related to network, Telephony in EMEA for all the entities of the group.
- Management of 12 engineers across EMEA
- Contract negotiation
- Service Management following ITIL

Achievements:
- Project Management and contract negotiation for a PAN European wireless contract (2,5 million euros savings)
- Assessment, design, ROI calculation and implementation of an IPBX solution across EMEA driven through the Customer Services requirements and delivery of 8 contact centers hubs (Project cost 5 million euros, ROI of 12 months, direct savings 1 million euros)
- Integration of branch offices and new offices (by acquisition) on our corporate IT standards from a network, telephony and systems point of view (6 new entities representing 27 sites and 3500 users and 15 different type of legacy systems)

06/2001-05/2003: IT Manager Southern Europe – Paris – MANUGISTICS
Missions: Accountable for the Southern Europe Region (4 sites) of all IT systems (Network, Servers, Telephony).
- Management of 3 engineers
- Contract negotiation
- Service Management and support for the business users
Achievements:
- Project Management and contract negotiation for a PAN European Landline contract over 12 sites (47% savings/year=110000€/year)
- Case study, RFP, negotiation and project management for the standardization of the Telephony systems across Europe (12 sites with different legacy systems, ROI 18 months, direct savings 400000€)





10/2000-06/2001: Industrial Relations Manager - Issy Les Moulineaux - 1st Minister Office DCSSI
Missions: Accountable for all approvals regarding cryptologic products to be exported or imported from/to France.
- Management of the requests coming from private companies (i.e. Oracle, Microsoft, RIM…)
- Working closely with our peers organisms across the world (NSA in the USA, CESG in UK and BSI in Germany)
- Audit and advice of National interest companies.
Achievements:
- Audit and advice of the network for RENAULT and MICHELIN.
- Participation with lawyers to define the rules and laws for cryptologic products in France

05/1993-10/2000: Non Commissioned Officer – Paris – French Air Force
Missions: Management of the Air Force Base Information systems (servers, network and telephony)
- Management of 5 Non Commissioned officers and 10 soldiers
- Maintenance of the IT systems (10000 materials including desktop, laptops, servers)
- Maintenance of the telephony systems (essentially Alcatel systems)
Achievements:
- Deployment of full IT systems and maintenance in Ex-Yugoslavia (in 1997, 1999, 2000)
- Validation of the French Army IT system “SICA” for the interconnection with NATO sytems
- Bomb Squad Leader in Sarajevo

Certifications
- Process Communication Model - Stress Management
- Vmware vCloud Fundamentals - Prince 2 Foundation
- ITIL V3 Foundation - Associate Degree in IT
- DPO (Data Privacy Officer)

Languages
French (born language) Portuguese (fluent)
English (Bilingual) Spanish (fluent)