Running a department by making sure staff is happy and productive and business is running on track.
Lead Bookseller and Manager of the Children's Book Department
• Solely responsible for running the Children’s Book Department in Waterstone’s Harrods and directly leading a team of 4 full-time members of staff and up to 4 part-time members of staff including looking after their development and ability to progress within the company.
• Continuously ensuring that the very high standards of customer service were maintained and improved on. Received commendations for excellent customer service m
I was chosen as a candidate for the Bookseller into Management programme and have developed the necessary skills for leading, managing and motivating a team in a busy retail environment as well as making sure the department regularly beat budget.